10 courses found

Career management

Telephone Consultations and Triage Skills Training

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About the course

Are you worried about doing telephone triage or perhaps you're already experienced in this high risk area and want to brush up on your skills?   This course will provide you with a real understanding of how to manage the risks involved in telephone consultations and the benefits this work can bring when practised effectively. This day is entirely practical and will give you tools and techniques to best handle telephone consultations.

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