Advanced communication skills

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About the course

BMJ Learning offers a wide range of evidence-based learning modules on a variety of clinical specialties, covering the topics you face daily. These interactive modules will enable you stay up-to-date while training and testing your skills.

A subscription to BMJ Learning gets you access to these and hundreds of other modules for a year. Find out more and subscribe at

This series of audio modules discusses advanced communication skills in general practice. We'll look at how GPs can use a basic model to help deal with the most challenging patients and scenarios. Using case examples, we examine what to say and how to act in difficult situations.

Learning outcomes

After completing this course you should know:

  • How to deal with irritable or confrontational patients
  • How to communicate uncertainty
  • How to get patient buy in to an action plan
  • How to deal with a patient who insists on a certain treatment that is not, in your opinion, required.

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