Telephone Consultations and Triage Skills Training

Are you worried about doing telephone triage, or perhaps you're already experienced in this high risk area and want to brush up on your skills? This course will provide you with a real understanding of how to manage the risks involved in telephone consultations and the benefits this work can bring when practised effectively. This day is entirely practical and will give you tools and techniques to best handle telephone consultations.

You will leave armed with real-world solutions to managing every day calls and the more challenging demands whether you are new to telephone triage and consultations or already working in out of hours services for example. The course is suitable for all GPs (qualified and practicing and AiTs/Newly qualified).

Aims

•   Understand the purpose of telephone consultations and triage

•   Provide knowledge and awareness for carrying out appropriate cost effective and safe triage

•   Improve confidence in telephone triage

•   Develop an awareness of the communication and questioning skills require

•   Discuss and practice safe and comprehensive history taking within a telephone triage context to ensure the most appropriate outcome

•   Explore legal issues of telephone triage including confidentiality documentation and safety netting

Pricing 

Members - £185.00

Non Members - £220.00